Digitising IT in the Public Sector

Public-sector executives are the least satisfied with their IT department’s contribution to digital transformation. Finding the right role for IT will require the courage to experiment, as well as strong leadership.

The public sector has historically not had a strong reputation for technology innovation. Today, however, a select number of government organisations are challenging—and in some cases exceeding—start-ups in their use of digital technology and the working practices of the digital sector.

One example is the UK’s Government Digital Service (GDS), which is a world leader in the use of digital systems to deliver public services. Another is 18F, a division of the US General Services Administration (GSA), an independent agency of the US government that provides support for government departments in building and buying effective digital services.

However, according to a cross-sector survey of senior executives, conducted by The Economist Intelligence Unit (EIU) and sponsored by SAP, the digital expertise incubated in these pockets of innovation has yet to rub off on most public-sector IT departments. Download Digitising IT in the Public Sector to explore the survey results and trends.